FREQUENTLY ASKED QUESTIONS
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website under the "Track Order" section.
What is your return policy?
We offer a 14-day return policy from the day of delivery for unused and undamaged items.
How can I change or cancel my order?
To change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
How long will it take to receive my delivery?
The delivery time varies depending on the product ordered. Generally, delivery times range from 4-18 business days. For specific delivery estimates for each product, please contact our customer support team via our Contact Us page for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods as listed during checkout.
Do you offer international shipping?
Yes, we offer international shipping to most countries. All prices displayed on our website include shipping fees. There are no additional shipping charges at checkout and delivery times vary by location.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team with your order number and a photo of the item. We will arrange a replacement or refund for you.
How can I contact customer support?
You can reach our customer support team via the Contact Us page.
How can I obtain detailed sizing information for your products?
For detailed sizing information, please do not hesitate to contact us via our Contact Us page. Our dedicated customer service team is here to assist you and will respond promptly to ensure you find the perfect fit.
Can I update my shipping address after placing an order?
If you need to update your shipping address, please contact customer support immediately. Changes can only be made if the order has not yet been shipped.
How do I leave a review for a product?
To leave a review, visit our Contact Us page. Your feedback helps us improve our products and services.
Are there any discounts or promotions available?
We frequently offer discounts and promotions. Sign up for our In Style & Stardust and follow us on social media to stay updated on the latest deals.
What are your business hours?
Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM (GMT & BST).
How can I stay updated on new products and events?
You can stay updated by subscribing to our In Style and Stardust and following us on Instagram @eloquent.uk.